Shipping & Returns

We do everything we can to get your products to you as fast as possible! However, please be aware that shipping times are influenced by many factors outside our direct control, particularly during the holiday season.

We encourage you to plan ahead, especially when timing your order with your cycle. 


Shipment Timing & Holiday Schedules

Orders ship on the day of purchase when placed by 10 AM PST on business days (M-F, excluding the holidays noted below). Orders received after 10 AM PST on business days ship on the next business day. The day your order ships is considered Day 1 of your estimated delivery time.

 

New Years Day

Memorial Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

New Year’s Eve

 

Shipping Rates & Delivery Estimates

Delivery times and shipping costs depend on which shipping option you choose and where you're located. Shipping costs are calculated during your checkout process. 

  

Returns

Due to the personal nature of our product, we cannot accept returns. If there is a problem with your order, please contact us.

 


Damaged Products  

If your product is defective or damaged, we promise we’ll get you taken care of! Please send a photo of the defective product, the lot number, and any other explanation you can provide to our customer support team at info@proovtest.com.

 

Subscriptions

Products on subscription will be automatically delivered according to the cycle length you choose. Subscriptions have no long term commitments — you can modify or cancel your subscription at any time. We’ll email you 3 days before each subscription renewal as a reminder. If you have issues with or questions about your subscription, please reach out to us at info@proovtest.com.

Need help accessing your subscription? Click here.

  

International Shipping and Delivery

We are currently working on building out our international distribution. At this time, the following access is available for Proov products:

  • We can ship Proov Confirm PdG tests purchased on our website to Canada, Australia, New Zealand, the United Kingdom, Spain, Italy, Germany and France. If you live in the U.K., you can also purchase Proov PdG tests on Amazon.
  • We can also ship Proov Predict LH tests, Proov Predict & Confirm kits, and Proov FSH tests purchased on our website to Canada, Australia and New Zealand. 

International shipping and fees may apply. We offer both economy and express shipping options for international orders, and do our very best to get products out promptly to our international neighbors. Much as we’d like to, we can’t control global postal and customs policies, so we’re unable to guarantee timelines. Thanks for understanding, and please plan ahead. 

 

Still have questions?

We’re here to help. Please get in touch at info@proovtest.com.