Proov App FAQ
We’ve provided answers to common questions below, but if something still isn’t clear, please reach out! We are always happy to help: email@example.com
What does the Proov app do?
The Proov app does 3 key things: 1. Guides you through when to Proov, 2. Helps you understand if your test results are negative or positive, and 3. Charts your results. Unlike other cycle tracking apps, the Proov app allows you to track and chart PdG and LH - the perfect fertility tracking pair to get you closer to pregnancy.
The app won’t let me log my test. What should I do?
The Proov app is designed to ensure you are taking the right tests at the right time to help you reach your fertility goals faster. Tests need to be entered in the following order: 1. Baseline Proov, 2. LH testing until peak is detected and 3. Post ovulation Proov tests. Therefore, if you don’t have a baseline test logged, you won’t be able to start logging LH tests. Having a baseline Proov test ensures you have the most accurate and useful data on your ovulation cycle.
Do I need to do a new baseline test each cycle or can I use mine from last cycle?
We recommend a new baseline test every 6 consecutive cycles. The Proov app will allow you to reuse your baseline test image within 6 cycles of testing. After that, you will be prompted to take a new baseline test.
How do I get the best image of my test strip?
Please watch the video tutorial on how to crop and record images. You can also try using both the camera and gallery upload options to see if one method works better than the other for you.
The test cropping function is annoying. Why can’t tests be read automatically?
Great question! Our main goal is to ensure tests are read accurately. When we automated test interpretation, it produced inaccurate results. So while needing to crop the image twice may seem annoying, it helps ensure your results are as accurate as possible.
What can I do if the App read my test wrong?
In the event your test strip was incorrectly read by the App, you can swipe left and delete the image and try again. You can also manually change the results by selecting the “Update” button, and then selecting “OK” the change the result or cancel to keep the current result.
How do I start a new cycle?
Your period start date can be changed by going to Settings and then selecting “Start New Cycle”.
How do I change the dates of my period?
To change the dates of your period go to Settings and select “Edit My Data”. Enter new cycle start date or period length.
NOTE: Once you start inputting tests (LH and PdG) you will be unable to change your period start date. If you need to change it after entering test data, you will need to delete all test data in the current month. Swipe left on each test to delete.
Does the Proov app track BBT?
Not yet. The Proov app was designed to help you track your hormones each month. At this time, the Proov App cannot track BBT or cervical mucus. Future versions of the app will integrate these features.
How many months of data will the Proov app track?
Currently, the Proov app will only keep track of the last 3 cycles of data. If you want to keep a record of more than 3 cycles, click the “monthly view” on the home screen and take a screenshot of the chart for your records.
Will all ovulation tests work in the Proov app?
Most ovulation tests that track luteinizing hormone (LH) will work in the app. Tests thatproduce a red color will work, others will not. If you are using digital ovulation tests, a brand of ovulation test that is not supported in the Proov app, or are using cervical mucus to determine peak, use the “Manually Set Peak Date” function in the app to log your peak fertility date.
Brands validated to work within the Proov app:
Brands not supported:
- Premom Quantitative tests
Why am I not receiving notifications?
If you are not receiving notifications on when to test, open the app and make sure the notifications are turned on by clicking “Notifications” at the bottom of the screen and turning notifications on. If this still doesn't work, go into your phone settings and make sure that notifications are enabled for the Proov app.
I have a question that was not on this list. What do I do?
Contact us! We would love to hear from you. Email us at firstname.lastname@example.org, join our private Facebook group (https://www.facebook.com/groups/121476308499019/) or follow us on Instagram @proovtest.
How do I download the Proov app?
The Proov app is available for download on the Google play store for Android phone or the App Store for an iPhone.