We’ve provided answers to common questions below, but if something still isn’t clear, please reach out! We are always happy to help: email@example.com
What does the Proov app do?
The Proov app does 3 key things: 1. Guides you when to take a PdG baseline, LH or PdG test, 2. Helps you understand if your test results are negative or positive, and 3. Logs your results. Unlike other cycle tracking apps, the Proov app allows you to track both PdG and LH - the perfect fertility tracking pair to get you closer to pregnancy.
What do the values mean?
The app reports your PDG hormone value in ug/ml. A positive result is when PDG levels are above 5. A negative result is any value under 5.
The app reports your LH hormone value in mIU/ml. A positive result is when LH levels are above 25. A negative result is any value under 25.
What is the peak fertility date?
Peak fertility date is the first day your LH test is positive. PdG testing should be done 7-10 days past peak (DPP) to help determine successful ovulation status.
The app won’t let me log my test. What should I do?
The Proov app is designed to ensure you are taking the right tests at the right time to help you reach your fertility goals faster. Tests need to be entered in the following order: 1. Baseline Proov, 2. LH testing until peak is detected and 3. Post ovulation Proov PdG tests. Depending on where in your cycle you start testing, your baseline test can be logging during the current cycle or the next cycle. Having a baseline test logged within the first few cycles ensures we have complete information about your cycle to provide you with the best steps forward.
Do I need to do a new baseline test each cycle or can I use mine from last cycle?
We recommend a new baseline test every 6 consecutive cycles. The Proov app will allow you to reuse your baseline test image within 6 cycles of testing. After that, you will be prompted to take a new baseline test.
How do I get the best image of my test strip?
Please place your test on the background card that came with your kit. If you don’t have this card, please use a light colored background instead. Make sure you are in a well lit area and that the strip is in focus when you take the picture. If using the gallery mode, it is helpful to crop the background out of the picture prior to uploading it into the app.
How do I start a new cycle or change my period dates?
We can update your cycles and period dates by clicking on the menu in the top right corner and selecting the calendar. Select and unselect period days and click "done editing"
Does the Proov app track BBT?
The Proov app was designed to help you track your hormones each month. At this time, the Proov App cannot track BBT, just hormones.
How many months of data will the Proov app track?
Currently, the Proov app will only keep track of the last 3 cycles of data. If you want to keep a record of more than 3 cycles, click the “ovulation insights” on the home screen and take a screenshot of the chart for your records.
Will all ovulation tests work in the Proov app?
No, the Proov app has been calibrated to measure actual hormone levels, therefore, only Proov branded LH strips will produce accurate results. If you are using a different brand of LH test you can manually add the peak fertility date by going into the menu in the top right corner and selecting "Set Peak Manually." If you use this option, remember we define peak date as the first day your LH test was positive or the day of your most fertile cervical mucus.
Why am I not receiving notifications?
If you are not receiving notifications on when to test, open the app and make sure the notifications are turned on by clicking “Notifications” at the bottom of the screen and turning notifications on. If this still doesn't work, go into your phone settings and make sure that notifications are enabled for the Proov app.
I have a question that was not on this list. What do I do?
How do I download the Proov app?
The Proov app is available for download on the Google play store for Android phone or the App Store for an iPhone.